Features General Administrator Group Administrator (Users tool) Author Student Add users V Full access to all resources (Organizations and Catalogs) V X No access to the tool Send welcome email V Edit user data V Edit user access ! Except for Group Admins users Change a user password ! Except for Group Admins users Delete a user from the group V Deactivate a user ! Except for Group Admins users Delete a user X Deactivate and Delete from group only

This table lists the different types of users in LMS, the sections they have access to, and the tools they can use: Features Administrator Group administrator Author Validator Trainer Inspector Contents Access (side menu) General From his Catalogs From his Catalogs From his Catalogs No General View Yes Yes Yes No No Create No Edit If not locked Publish / Unpublish Yes Yes Create / See trainings Yes No No Just See Preview Yes Yes Yes Lock / Unlock No No No Hide / Restore visibility Duplicate Versionate Delete If not published Trainings Access General From his Groups No No Assigned to him General View Yes Yes Yes Yes Create No No Edit Created by him Generate QR Yes Yes Close Created by him No Generate MS Teams history report If integrated with MS Teams Integrated with MS Teams Delete Yes Created by him Enrollment From his groups Progress report Yes Yes Yes Connection details No No No Messages Yes Yes Edit attendance From his groups No Users Access Yes From his groups No No No General View No No Reward Reports Access Yes Just User / From his Groups No No Assigned to him General Export Yes Yes Yes Download No Delete No Badges Access Yes Yes Yes No No Yes Create No No Edit Delete Gamification Access Yes From his Groups No No No General Award points No No Settings Access Yes No More info on LMS roles: Types and features Cross-roles Inherited roles

How it behaves a Pathway that does not have any required content? As it does not have any required Course, it remains in the carousel My Pathways as long as the user has not completed all the contents. Once the user has done so, it disappears from this carousel and is displayed in the Learning Records. When the user clicks on it, the label that appears in the pop-up is Discover, as the content has no completeness status. What happens if a new Course is added to a Pathway with no required content that the user had already completed? The Pathway, which previously was shown in the Learning Records, disappears from this list and is now displayed again in the cover carousel.

Can Channels/Pathways be assigned to the created Carousels? Depending on the version of LMS you are using: In Legacy portals (prior to v6) Channels cannot be assigned to created Carousels. This option is only available for Sprints, since the new carousels that you can create only apply to Sprints. The only carousels that apply to channels are "Channels" and "Channels Recommended" (by default), which work automatically. In the LMS Admin (from v6 onwards) you can assign both Courses and Pathways to the created Carousels. Is it necessary to request the activation of Carousels? Carousels are a module-type feature, they can be activated or deactivated for each particular Instance. However, since March 2022 this activity is active by default for all customers, both those existing before that date and new additions. In other words, it is not necessary to request the activation of this feature. Carousels should be available by default in the Configuration section of Learning Manager. If you cannot find them in your Instance, please contact your Learning Consultant or KAM. Which users can configure Carousels? To manage the Carousels we need to access the Trainings section in the Learning Manager. Therefore our user must have General Administrator or Group Administrator access. Users with Author or Validator role will not be able to manage this feature. Within carousel management the permissions are not the same for the two types of administrator: the Administrator has full access, he can both create Carousels and assign them to the Trainings. the Group Administrator cannot create new Carousels, as this option is located in the Configuration section he does not have access to. He can only assign Trainings to existing Carousels. Can the Carousels by default be edited? The Carousels activated by default (Featured, My Learning, Coming Soon...) are the main access to the contents, and work automatically. Therefore they cannot be disabled or edited. To learn more about them, see the article Types of Carousels. How many Carousels can I create? Apart from the Carousels activated by default, a maximum of ten carousels can be created in each Instance. Can a content only be assigned to a particular Carousel? No, each Training of a Sprint or can be assigned to as many Carousels as you want, without limitation. Can I modify the Carousels once the training has started? Yes, you can modify the contents assigned to a Carousel at any time, even if the Training is open with subscribed students. What happens to the content of a Carousel if I modify the Training? To know what happens to the Carousel if the Training is closed, if students are called off... you can check the Summoning behavior article, where you will find each specific case detailed. What happens if one of the trainings ends? Published Sprints will be displayed in the student portal, both those that are available and those that have already expired. Therefore, the Completed Carousel will display all content history, active and inactive. Although this does not affect performance, it is recommended to do a regular cleaning of Sprints so that the user experience is not affected. What happens if a student does not complete a training on time, and is summoned again? Depending on the version of LMS you are using: In Legacy portals (prior to v6), if a student has not completed a course within a Training and is enrolled again in a new one for that same content, he will have two Trainings in his platform. One expired in the Completed carousel, and another open in My Learning carousel. In the LMS Admin (from v6 onwards) he will only have one Training.

What user access can configure Multi-language? The Multi-language feature is configured through the Sprint or Channel content editor itself, in the drop-down menu options. Therefore this feature will only be available to users with Author access, as creators of the training content; and General Administrator users (not Group Administrators) as managers of the Instance's content and settings. Can I change the Default Language? Yes, once the Sprint or Channel is created, you can change the Default Language as many times as you want, as long as it has not been published yet. When we publish it for the first time, this option is blocked from then on, even if we unpublish it. In this case the Instance will return the error: You can not change the evaluation status of a sprint after it has been published. How to configure the Sprints or Channels created before activating the Multi-language functionality? In this case, when accessing the Manage Translations option for the first time, the Details menu will automatically appear to select the default language, in the same way as when creating new content. Once we select it and save the changes, we can access the translation tool menu to select the rest of the languages. Is it possible to add a language that is not in the list? No, the list shows all the languages in which the Netex Cloud platform is translated. It is not possible to add a translation in a language that is not available because the student would not be able to set it as his chosen language. How can I remove the Default Language in Manage Translations? The Delete Language option will not be available for a language as long as it is the default one, because each content must have at least one default language assigned. In order to remove it, we must first go to the Sprint or Channel Edit details (in the three dots), and change the Default Language for another existing one. When we go back to Manage Translations we will see that the Delete language button is now available. Can translations of published content be modified? If a Sprint or Channel is published, the translations or languages cannot be modified. In fact, the Manage Translations option will no longer be available in the three-dot menu. You also cannot change the Default Language in the Edit details menu. If it has already been published and we unpublish it, we will again have the option to modify the translations. That is, the Manage translations option is available again, and we will be able to add, edit and delete languages. However, these changes will not be visible to students subscribed to Trainings until the content is republished. What happens if a student changes his chosen language after starting training? It makes no difference, the student can simply continue training in the new language, without losing his progress or achievements. What if the student chooses a language for which there is no translation available? In case there is no translation available, the Instance will show the Sprint or Channel in the Default Language chosen by the content creator.

Is it necessary to request the activation of the File Activities feature? The File Activity is a module type, which means it can be activated or deactivated for each particular Instance. However, since March 2022 this activity is active by default for all customers, both existing before that date and new additions. In other words, it is not necessary to request the activation of this functionality. In case the File Activity is not available among the activity types in the Sprints of your Instance, please contact your Learning Consultant or KAM. Can I only use PDF files in File Activities? PDF is the only format supported by the File Activity. Because of the advantages it offers over other formats, for its stability and compatibility. And mainly because most web browsers have integrated PDF viewer by default, contrary to other file formats. When configuring the File Activity the PDF always opens in a new tab, even if I choose another type of viewing. Sometimes the display tipesIn Card and Full Screen may be incompatible with the web browser the student is using, and therefore not available even if you set them that way. In that case the content will still be displayed, but in a new tab. Viewing the PDF of a File Activity as a user, I cannot go beyond the first page. First of all, remember that in the PDF viewerthe manual scroll and the scroll bar does not allow you to move on pages, only to scroll over them. To move on to other pages you must use the navigation buttons (arrows) located at the top right. If the problem persists when using the buttons, your device may be having trouble processing the file because it is too heavy. This is usually the case if the PDF has a large number of pages, or if it includes high resolution images. Try using a smaller file size. I cannot view the PDF of a File Activity from the user platform. Problems loading or viewing a PDF file correctly can happen for several reasons. The format is proprietary to the Adobe brand, and although it has a high degree of compatibility and usability, it sometimes suffers from problems with certain browsers. That is why we recommend certain practices to avoid problems. It is recommended that the maximum file size is 5MB so that they are manageable by different types of devices. If the file weighs more, it will consume more computer resources, and depending on its capacity, it may cause display problems. In case the file you want to upload is larger, it is recommended: Try to get a smaller size version by compressing the file. This can be done in many PDF file processors, such as Adobe Acrobat. If it is not possible to reduce the size of the PDF, the student should be instructed to download it directly to their computer and open it with any free PDF viewer, such as Acrobat Reader, if they have problems viewing it in their browser. Can I interact with the student or ask assessment questions in a File Activity? The File Activity allows you to create milestones and be gamified, but it does not allow interaction. As soon as the student clicks on it, it is completed and points and badges are awarded. This is because PDF files does not return any traces or tracking to any cloud software, making interaction impossible. Can a File Activity be completed other than by opening it? When configuring the gamification of a File Activity, same as with an External Activity, only the option "When opening the activity" is available to define when it will be completed. This is because the PDF file format does not allow the addition of interactive questions, nor does it return any traces or tracking, on the contrary of the SCORM/xAPI Activities. Can I modify the gamification of a File Activity if I have already published the Sprint? TheFile Activity, like other evaluable activities, does not allow you to modify the points and badges or remove the gamification once the Sprint has been published. Even if it is subsequently unpublished. The system will return the error: "It is not possible to change activity-related data when the sprint has already been published". Remember that you have two articles on the subject that can help you, How to create a File Activity and How to view and edit a File Activity.

Netex Cloud gives training creators the possibility to generate powerful gamified campaigns and microlearning modules, taking advantage of all kinds of pedagogical resources and social tools. In this article you will see a small guide of tips and best practices to get the most out of this platform. Principles The primary objective of Netex Cloud is to facilitate the creation of attractive gamified itineraries, from training materials created in other tools, external resources, or edited directly through the platform. Microlearning Deliver your learning in an immediate and easy way. Gamification Create a motivating experience through rewards and milestones. Storytelling Create narrative itineraries through image and interaction. Interaction Interactions are crucial for the learner to focus on the content. For this you can use both milestones that block activities and mission blocks, as well as different gamification tools. Gamification Plan gamification rules and rewards in advance. Milestones Set milestones to unlock content by completing exercises. Activities Uses short, simple activities, such as short videos or interactives. Images Images that are part of the content should be selected for their ability to express your message and reflect the style of the project, brand and product. Whether it is professional photography or illustrative graphics, they should all maintain a common style and intent. Supported image formats and sizes When working with images that you upload to the platform from your computer, that do not belong to the repository itself, they must comply with a series of characteristics. Otherwise, when trying to add them, the system may return an error message, or they may not be displayed correctly. These parameters are: Format Minimum size Maximum weight Sprint JPG - PNG - GIF 1000px (wide) 3 MB Channel JPG - PNG - GIF 1000px (wide) 3 MB Mission block JPG - PNG - GIF 1000px (wide) 3 MB Badge JPG - PNG - GIF 512px x 512px 3 MB Activity JPG - PNG - GIF 250px (wide) 3 MB Visual aspect Sprint The sprint cover is the priority and distinguishing visual element in the platform, represented both in the carousels and in the detail and cover of each one of them, so its correct selection both at a visual and communicative level is very important. Mission Blocks The covers of the Mission Blocks, which can be represented in three different formats or omitted, are used to visually separate sets of activities with common characteristics. Activities The activities are represented in square format within a sprint, adjusted in width and height to the same format. In this case the importance lies in the visual connection with the other activities, and in the correspondence or relationship with their content. Channels Channels are shared spaces and their image fulfills the function of representing a learning area both in the listing on the cover page and at the head of the entity once it is opened. Best practices and tips for images Quality Always use sharp, quality images and graphics to ensure a good final experience. DO DON'T Focus Select or crop your images keeping in mind that the display focus will always be central, and that it can be represented in different horizontal and vertical formats depending on the device or screen size. Clearness Select clear and clean header images, mainly avoiding the use of texts and complex visual elements that may hinder the reading or visibility of texts and icons. DO DON'T Texts Use titles to identify content and descriptions to provide context or introduce learning content. Avoid using titles and descriptions to deliver content. Best practices and tips for texts Length Use short texts that synthesize information in a concise and direct way. Recommended length Títles From 25 to 50 characters Descriptions From 150 to 300 characters Marking Always use distinctive text, especially in titles, so that elements can be clearly identified. Avoid repetition of titles in sprints as well as in activities. DO DON'T DO DON'T Sprints Sprints are the showcase of your content, so their presentation must be both understandable and stimulating. Presentation and interactivity are crucial for this. Best practices and tips for Sprints Length Organize your content in a comprehensible way, minimizing the number of activities, synthesizing the learning content and using mission blocks to combine activities with related content. Recommended number Mission blocks Between 1 and 3 Activities by mission block Between 3 and 5 Cohesion Use a unique visual metaphor in headings and icons to combine different resources from different sources. Avoid continuous repetition and elements that do not connect the container to its content. DO DON'T

As a result of inquiries referred by our customers about uploading videos in our Pack LMS and Netex Cloud products, from Netex we want to inform that LMS/LXP are not designed to serve high quality videos. The reasons are explained below: The quick improvement of video capture and recording technology results in the use of large, bit-rate multimedia resources. This makes us dependent on the technology and bandwidth with which we are viewing the video. Using Starbucks wifi to watch our high quality training video is a bad idea, because we will be dependent on the use of other customers' downloads and the establishment itself while we make our training experience worse. LMS/LXPs are not adaptive streaming platforms like Youtube or Vimeo etc. that solve the problem of students watching high quality videos at the same time. Serving video intensively from an LMS/LXP overloads the service and will penalize other less demanding resources. The visualization of multimedia resources will not be optimized for different types of devices or consumption profiles, causing buffer storage and bad visualization experience. In conclusion, an LMS/LXP is crucial in an organization's learning programs but, unfortunately, it is not the solution for distributing and serving high-quality multimedia content. But there are alternatives and solutions that complement the LMS/LXP for this specific purpose. Modern and scalable video CMSes manage to solve this problem by advanced server and browser caching, taking advantage of CDN or 'streaming' files. CDNs (Content Delivery Networks) are essentially a top-level cache of your video, so you don't have to contact the server to get what you want. The streaming works by delivering the video bit by bit (streaming) instead of a whole file. If you use a service such as CMS or CDN, you can add a link directly to an Activity in our LMS/LXP. Our recommendation: Avoid uploading videos to the LMS/LXP and replace those videos with links to Youtube, Vimeo, Microsoft Video, Google Drive. If videos are to be uploaded to the LMS/LXP, use bit-rates ALWAYS below 400 kbps and do not exceed 100 Megabytes. Source: https://www.cincopa.com/blog/why-hosting-your-videos-on-your-lms-is-a-horrible-idea/

The process of summoning a student in a Sprint or Training is explained and detailed in the articles about the management of Sprints, Channels and Trainings. As a brief summary, in this article you will find a quick guide reviewing the different ways you have to summon a student. In addition to the most frequent doubts with the management of trainings, how the platform will respond if you modify those summons. Ways to enroll a student in a Sprint As explained in the articles mentioned, you can summon students in a Sprint individually or in groups. Looking for them manually in the platform's listing, or uploading a CSV file with their user data. But how many different ways are there to summon a student in a training? What paths can you follow? There are four ways to do it: Add the student from the Sprints Editor: enter the Sprint, clicking on it from the Learning section in the Learning Manager tool; and once inside selecting the Trainings tab, and clicking the option in the three-point menu of the training you want. You can add the student individually from the platform listing, select any group to which he belong, or upload a CSV file with his user data (max. 2MB). The result in this case is the same. Add the student to a Channel that contains the Sprint: same way, if you access the Editor of a Channel that contains the Sprint in particular, in the Trainings tab you can click on the three-dot menu and use any of the mentioned options. The student will be enrolled in all the Channel Sprints, including the one you wanted. Add the student to a group that is already enrolled in that Sprint, or in a Channel that contains the Sprint: this is the reverse process, first you register the group in the training action, and then you add the student in the group, through the Learning Manager tool. Doing it so, he is automatically registered in all the trainings to which the mentioned group belonged. Create an assignment rule that automatically adds the student to a group already enrolled in the Sprint: in the same Learning Manager tool, you can create assignment rules that automatically add to a group new students who meet the parameters you specify. If that group was already enrolled in a Training, the new student who is automatically assigned will also be enrolled in the Training. Remember that when registering students to a Training through the groups, the registration process is asynchronous. That is, the time that passes until the Sprint or Channel is available in the student portal will depend on the number of users registered, and the workload that the server has. Frequently asked questions about student summon What is the difference between summon and recommendation? The difference between summon and recommendation lies in the type of training and how the student receives the Sprint or training resource. In a summon, a type of push training is developed where a formal training content is presented, sometimes it may even be mandatory, to be carried out by the student, and thus it is presented in its portal. In a recommendation a more pull approach is pursued where the student is presented with a series of Sprints that may be of interest to him and it is he who decides to incorporate this content into his formal training. What happens when I exclude a student from a group that is enrolled in a Sprint? If you exclude a student from a group that was enrolled in a Sprint, he will still be enrolled in the training content, since at some point that student had to face that training unit, and therefore the registration is still valid. What happens when I exclude a student from a group that is recommended in a Sprint? On the contrary, in this case the recommendation to the student of that Sprint is canceled, because he no longer belongs to the group that recommended that training content. The difference in this case lies in the pull teaching mode. What happens when I unsubscribe a group from a Sprint?  When you unsubscribe a group to a Sprint, all students who currently belong to the group are unsubscribed. What happens when I cancel the recommendation a group to a Sprint?  When you cancel the recommendation of a group to a Sprint, the recommendation of all students who currently belong to the group is canceled. What happens when I unsubscribe a group from a Channel? The difference here is marked by the type of training content that exists within the Channel, whether it is mandatory or optional. Mandatory Sprints within a Channel lead to automatic summon of group members in that Sprint. While the optional contents lead only to a recommendation to the members of the group of that Sprint. Unlike what happened with individual training content, when I exclude a group from a Channel, students are still enrolled in the Sprints marked as mandatory. But in the case of optional Sprints to which students have been recommended, this recommendation is automatically cancelled. Obviously, new students who are subsequently added to this group will no longer be summon or recommended, since the relationship between the group and the Channel no longer exists.

Due to the volume of students enrolled in the different instances, their progress data and the level of queries received, it is necessary for the platform to carry out a daily update of its reports. This means that some reports that you consult do not show the updated academic results instantly. This article explains which are the particularities to take into account when consulting the progress information in a Sprint: what information is displayed instantly, and what is updated daily when the platform completes this mentioned process. The exact time when the process of reports updating starts is at 00:00 UTC. The report can take about 6 hours to generate, so it would be available from 06:00 UTC approximately. What information is processed in the daily update? When you consult the general results of a sprint to check the accesses that students have made, those that happened after 00:00 UTC will not be reflected in the Activity Report until the platform completes the daily update of the reports, at approximately 06:00 UTC. Therefore, if you create a new Training for a Sprint yesterday before 00:00 UTC, student accesses that happened after that time will not be reflected in today's Activity Report, generated at 06:00 UTC. You will have to wait for the next day's report for this data to be added to the results. What information is displayed simultaneously? When you consult the individual progress of a student within the Sprint Training, the visits, points, results of Activities ... It DOES update instantly. In this case it is not necessary to wait because this data does not depend on the generation of the report. Apart from this, the only specific cases in which you will be able to consult a completely updated report will be when all students have accessed and completed the Sprint before the time at which the report is generated. Or if the Training has already been closed, and you are consulting the report generated from the day after that conclusion. That is, if after the end of the Training you wait for the report generated at 06:00 UTC following. Please note that within the Training, in the Students tab you can see all the students who have some kind of progress in the content associated to the training. However, the Summary Progress tab only shows those users who are currently enrolled in the training. This is because this is a training report, so it must take into account which users are included in the training and which are not. Remember also that even if a student is excluded from a training, his progress is never deleted.