Now you can download the MS Teams chat history linked to any type of content. Remember that the integration of LMS with this messaging application allows us to create a chat room and automatically add all the users included in the training. If this feature is enabled, from now on you will be able to download all the messages of that chat directly from the LMS Admin, generating a file in text format.

This feature is only available for users with administrator or group administrator role.

Enable integration with MS Teams

For this to be available, it is necessary to have activated in the trainings Details the integration with MS Teams with an automatically created virtual room. This option depends on the type of content:

• In Courses, Patways and Learning Programs simply activate the Microsoft Teams flag to create the chat automatically.

• In the Events you must activate the flag Create an Online Event on Teams Calendar to create the chat automatically. The other option that simply Creates an Event on Teams Calendar does not generate the chat automatically, as it allows you to enter any virtual room url, and therefore disables the download of chat history.

If the option Create an event on Teams Calendar is enabled the download of the chat history will not be available.

Generate chat history report

With the integration enabled, the previous step to be able to download the chat history is to generate it as a report. To do this, go to the LMS Admin and click on the content type in the Trainings section. In the list, look for the training that has the chat associated, and click on the three dots menu on the right to see a new option called Generate MS Teams history report.

This option is also available within the training. If the operation is successful you will see a green message displayed confirming that The report is being processed. You can download it from the section Reports → History. If something wrong happens you will see a red message displayed with the error. Report generation is asynchronous, so it may take a few moments.

If the Generate MS Teams history report option is disabled, check that the flag Microsoft Teams or Create an Online Event on Teams Calendar in the training Details is enabled.

If there was no chat activity yet, no report can be generated, and the error will be displayed on the screen.

Download chat history report

Finally to download the chat history go to Reports →  History section, as indicated in the message. Here all the generated reports are displayed, yours should appear at the top of the list with the title Chat history.

To be able to download the report, its status must be Done. If it appears as Sent or Pending you should wait.

On the right of the report you can see a cloud icon, click on it to download the file. If this icon does not appear it means that the report has not been generated yet. In the three-dot menu there is also an option to Delete it if you want it to stop appearing in the list.

The resulting file is in the format generated by the MS Teams application, in a TXT text document.