How can I ask questions or suggest improvements?

The Netex Support Portal does not only provide help for troubleshooting Issues or requesting Services. As user you may have a question that does not appear in the Solutions articles, and you need to ask. Or you simply want to suggest some improvements for the applications from your experience as a user (of course you are welcome 🙂).

In the portal there is no forum as such, where you can open conversations with topics, comments... as it is not necessary. You can contact our agents directly whenever you want, through the Issues form itself.

In the drop-down menu to choose the reason for the query there is an option called Not in this list, Other reason that you can use to send those doubts or suggestions. When you select it you will see that you are only required to fill in the Description field, the text box where you can write your message.

Please try to be as concise and descriptive as possible when composing your message. Remember to provide as much information as possible and do not hesitate to attach any files that can help the Support technicians to understand and resolve your query in the easiest way.

You can also use the Impact tag to mark the of importance of the query: Low, Medium or High.

If you have any questions about the LC6 platform or any of its applications, we suggest that before contacting us you check the help articles in the Solutions page, or use the platform Search box.